Youth Group Outings with Monitor 2025/2026 School Year
General Conditions established by Language in Progress (hereinafter, “LiP”) for all reservations made by the student (hereinafter, “the client”) of the School Group program with departure with a monitor.
1. Legal regulations applicable to the LiP Program contract and acceptance of the General Conditions
These General Conditions must be signed by the contracting parties and are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, Legislative Royal Decree of November 16, 2007, which approves the General Law for the Defense of Consumers and Users, the Civil Code, and other applicable regulations.
2. Reservation, price and payment method
To reserve this program, the client must pay the deposit amount specified in the Payment Terms and Cancellation Policy assigned to the group. This deposit will subsequently be deducted from the total price. Without this deposit, LiP is not obligated to provide any service to the client. The remaining amount must be paid to LiP before the course begins on the scheduled date. LiP will not refund the deposit under any circumstances once the reservation has been confirmed.
Additions made more than 30 calendar days after the deposit payment deadline and, therefore, the reservation confirmation, will have a fixed cost of €50, plus any difference in the price of the contracted services, if any.
Program documentation will be delivered 7 days before the departure date.
The client must duly complete the form provided by LiP with their personal information and the details of the chosen course. Registrations are personal and non-transferable.
Payment for both the reservation and the program amount, as well as for all other services offered, must be made by direct deposit and/or bank transfer to the following account number:
Holder: LiP Language in Progress – Dara Márquez
Account Number: Banco Sabadell
ES31 0081 0284 9000 0272 8982
Concept: school and student name
3. Price review
The program price is the amount established in the catalog, which will be presented with IGIC included and includes the following services:
- Language classes for the number of hours contracted
- Accommodation and 3 meals a day
- Program of activities
- Roundtrip transfers to the destination airport
- Medical, travel and liability insurance
4. Cancellation, non-show and/or abandonment of the Program by the client
If a client decides to cancel the Program, they must notify LiP in writing. If they do not show up on the day of departure, it will be deemed that they have voluntarily withdrawn from the Program without any right to a refund. The same cancellation policy will apply if, once the Program has begun, they withdraw at their own discretion, or at the discretion of their parents or legal guardians.
The amounts of the withholdings or charges that will be made for withdrawal are the following:
- The deposit will not be refunded under any circumstances, and will be considered as management and processing fees.
- 100% of expenses, if canceled after the final payment date established in the Payment Conditions and Cancellation Policy document for each group. (*)
- Likewise, 100% of expenses in case of no-show at departure. (*)
(*) These penalties will not apply if the cancellation by the customer is due to force majeure.
Regardless of the time at which the cancellation occurs, the consumer must always and in all cases assume the cost of the airline ticket when it has been issued and a refund is not possible, regardless of whether the consumer exercises any legal action against the issuing airline.
5. Program Alterations and Incidents
LiP is committed to providing clients with all contracted services included in the Program, under the stipulated conditions and features. However, the following considerations should be taken into account:
In the event that, before the start of the Program, LiP is forced to significantly modify any essential element of the contract, including the price, it must immediately notify the consumer. The consumer may choose to terminate the contract without incurring any charges or accept a modification. In the latter case, LiP will specify the modifications made and their impact on the Program price.
The client must communicate their decision as soon as possible and, in any case, within three days of being notified of the Program modification. If the client does not notify their decision within the established period, it will be understood that they have opted to terminate the Program without penalty.
LiP will not be obligated to compensate the client when the cancellation of the Program is due to force majeure, understood as any unforeseeable and unavoidable circumstance that alters the conditions of our contract, such as meteorological phenomena, immediate riots, pandemics or any other circumstance that is an irresistible force outside the scope of action of the agent, for which reason the amount of €200 will not be refunded and will be understood as management and processing costs.
6. Uses and customs of the countries in which the Programs are developed and mandatory standards during their development
Participants agree to respect and comply with the general rules of discipline and to adapt to the lifestyle and customs of the country in which the program is being held. Failure to comply with these rules, including acts of hooliganism, aggression, or damage to facilities or equipment, will result in expulsion and the participant will be required to pay for any damages caused. The possession or use of tobacco, alcohol, or drugs is strictly prohibited on all programs. Failure to comply with these rules will result in immediate expulsion with no refund.
The host family placements assigned to participants cannot be changed before the program start date. The host country's organization will inform the client of the disciplinary rules applicable to the program.
Without prejudice to the right to resort to any administrative or judicial means deemed appropriate, any differences and/or complaints that, in the opinion of consumers, arise during the course of the contracted Program must be brought to the attention of the Organization responsible for the Program in the destination country, in this case our collaborating center, in order to offer a satisfactory solution. In the event that the solution proposed by the Organization responsible in the destination country is not satisfactory to the consumer, they may submit a written complaint to LiP.
After collecting the relevant documentation, the company will respond to the consumer's complaint. If the solution proposed by LiP is also unsatisfactory, the consumer may take appropriate action.
7. Possible Expulsions
In the event of noncompliance by the client with the laws of the destination country where the Program is being conducted, breaches of discipline, repeated misbehavior, or failure to comply with the rules of the various organizations, colleges, camps, centers, universities, schools, etc., or underage drinking or drug use, the participant may be expelled from the program. In such cases, the participant or their legal representatives must assume the costs of their return home: cancellation fees, return travel, compensation for damages to third parties, and any other costs that the LiP organization may be required to pay as a result of the student's actions, aside from any other liability incurred by the participant.
8. Passports, visas and documentation
All clients who book LiP Programs must have valid personal documentation (ID or passport) in accordance with the regulations of the country where the program is being offered. Obtaining visas, when required by the legislation of the country where the program is being offered, will be the client's responsibility. Clients must present their valid ID or passport on the day of the flight. Otherwise, LiP will not be liable for any consequences, nor will it be liable in the event of loss or theft.
9. Modification in the courses
There will be no classes on public holidays in the country where the program is held. Schools reserve the right to compensate or not compensate missed lessons; in any case, no refunds will be issued.
10. Modification in travel
For transfers to the destination, LiP may use the services of various airlines, acting solely as an intermediary between the customer and the contracted airline. For this reason, LiP disclaims any liability arising from cancellations, schedule or route changes, delays, accidents, lost luggage, etc.
11. Insurance
The client expressly exonerates LiP, its representatives and its staff from all liability in the event of loss, theft, illness, accident, or damage to persons or property, regardless of the cause.
It is the client's responsibility to cover these risks, including the inability to attend or complete the course, as well as the cost of medical expenses incurred by any eventuality.
To this end, the LiP organization offers and entrusts the possibility of contracting medical and/or cancellation and liability insurance with an insurance company, with LiP acting as an intermediary for this contract.
12. Use of consumer image
LiP may use photos and other materials provided by clients through their participation in the Programs they attend as advertising material, provided there is no prior express objection from the client.
13. Legal authorization for minors
Upon admission and the start of the program, a completed personal medical record signed by the minor's legal representative must be submitted. LiP is exempt from any liability arising from occasions that may arise and/or are necessary due to the nature of the program, where minors are left unsupervised.
14. Medical and/or surgical treatment of the client
The client must travel with their European Health Insurance Card (EHIC) whenever the study destination country is within the European Union. LiP will inform the client how and where to apply for it after the trip's departure date. This card will be valid abroad for treatment of general medical conditions and never for dental care. LiP also strongly recommends that clients travel with private health insurance.
When traveling outside the European Union, it is mandatory and an essential requirement for clients to have private insurance that covers medical care in their destination country.
In the event that a minor participant needs medical treatment, hospitalization, and/or surgery, and LiP staff have not been able to locate their parents or legal guardians, such staff will be sufficiently authorized to take the urgent and necessary measures they deem most appropriate to safeguard the participant's health, as directed by a doctor. Any medical expenses, medications, and transportation not covered by Social Security or the participant's private insurance will be the participant's responsibility.
15. Protection of personal data
In compliance with the provisions of Organic Law 15/1999 of December 13, on the Protection of Personal Data, LiP informs you that your personal data contained in these general terms and conditions will be incorporated into a file (owned and managed by LiP) for LiP's commercial and operational purposes. Acceptance of these general terms and conditions implies your consent to the processing and use of said data for these purposes. We also inform you of the possibility of exercising your rights of access, rectification, and erasure under the terms established by current legislation, by writing to contact@languageinprogress.com.
16. Authorization for data transfer
Given that it is essential and necessary to communicate certain data relating to the client, which LiP's partner companies or entities in the destination city must be aware of, the client expressly authorizes the transfer of the corresponding personal data.
17. Conflict resolution
Any dispute relating to the programs will be resolved by the competent courts in accordance with the applicable law in the courts of Las Palmas de Gran Canaria.